Outcomes, not pitch-deck promises.

Hospitality

Multi-property operator · North America

Modernized the guest-experience stack for a multi-property operator — unified booking, housekeeping, and loyalty data into a single operational view, and launched a voice agent for after-hours front-desk coverage.

• trending_up32% reduction in after-hours staffing cost with no drop in guest-satisfaction scores
• trending_upUnified loyalty + booking data across 14 properties behind a single semantic layer
• trending_upVoice agent containment of 71% on tier-1 guest requests (WiFi, housekeeping, early check-in)

Leading Law Firm

AmLaw 200 firm · U.S. practice

Built an intake-to-matter automation layer for a leading litigation practice — standardized client onboarding, document classification, and conflicts checks with a LLM-assisted review queue supervised by counsel.

• trending_upNew-matter intake time cut from 3 days to under 6 hours
• trending_up100% of incoming engagement letters parsed with audit-ready provenance
• trending_upConflict-check precision improved while review volume dropped by 45%

Entertainment

Streaming & events platform · Global

Delivered a personalization and attribution rebuild for an entertainment platform — unified customer data across ticketing, streaming, and merch, and stood up an attribution model tied to Marketing Cloud journey activation.

• trending_up2.4× lift in repeat-attendance rate from personalized re-engagement journeys
• trending_upAttribution coverage grew from 61% to 94% of paid media spend
• trending_upTime-to-campaign dropped from 9 days to under 36 hours per launch

AI Startups

Series A & B founders · United States

Fractional engineering for early-stage AI founders — production-ized research prototypes, added evaluation harnesses, and built the MarTech layer required to actually ship the product to design-partners and first customers.

• trending_upShipped 4 production AI products in under 90 days on average
• trending_upIntroduced evaluation harnesses that caught regressions in 100% of launched features
• trending_upActivation-to-retention improved ~2× versus the pre-engagement baseline

Retail

Omnichannel retailer · North America

Stood up a composable commerce front-end and an AI-assisted merchandising workflow — catalog enrichment, on-site search re-ranking, and support-center automation — for a multi-brand retailer.

• trending_up18% lift in conversion on AI-re-ranked search pages (holdout-controlled)
• trending_upCatalog-enrichment cycle time dropped from 11 days to 2 days per brand
• trending_upSupport deflection at 46% within 60 days of launch

Amazon DSP Operations

Multi-station Delivery Service Partner · United States

Mudish-owned Excelerate delivery team ran end-to-end ops for an Amazon Delivery Service Partner — onboarding, fleet, payroll, and the full migration from Fountain to Amazon-mandated SmartRecruiter.

• trending_up50% reduction in cost-per-hire through DrivExcel + SmartRecruiter
• trending_upFantastic / F+ safety scores climbed into the top quartile within one quarter
• trending_upZero-surprise SmartRecruiter go-live across all roles in 3 weeks