Results from our client engagements.

Hospitality

Multi-property operator · North America

Modernized guest-experience systems for a multi-property operator by unifying booking, housekeeping, and loyalty data in one operational view. Launched a voice agent to cover the front desk after hours.

• trending_up32% reduction in after-hours staffing cost with no drop in guest-satisfaction scores
• trending_upUnified loyalty + booking data across 14 properties behind a single semantic layer
• trending_upVoice agent containment of 71% on tier-1 guest requests (WiFi, housekeeping, early check-in)

Leading Law Firm

AmLaw 200 firm · U.S. practice

Automated the intake-to-matter workflow for a leading litigation practice, standardizing client onboarding, document classification, and conflict checks through an LLM-assisted review queue supervised by counsel.

• trending_upNew-matter intake time cut from 3 days to under 6 hours
• trending_up100% of incoming engagement letters parsed with audit-ready provenance
• trending_upConflict-check precision improved while review volume dropped by 45%

Entertainment

Streaming & events platform · Global

Rebuilt personalization and attribution for an entertainment platform. Unified customer data across ticketing, streaming, and merchandise, and developed an attribution model connected to Marketing Cloud journey activation.

• trending_up2.4× lift in repeat-attendance rate from personalized re-engagement journeys
• trending_upAttribution coverage grew from 61% to 94% of paid media spend
• trending_upTime-to-campaign dropped from 9 days to under 36 hours per launch

AI Startups

Series A & B founders · United States

Provided fractional engineering for early-stage AI founders, preparing research prototypes for production, adding evaluation harnesses, and building the MarTech systems needed to launch with design partners and initial customers.

• trending_upShipped 4 production AI products in under 90 days on average
• trending_upIntroduced evaluation harnesses that caught regressions in 100% of launched features
• trending_upActivation-to-retention improved ~2× versus the pre-engagement baseline

Retail

Omnichannel retailer · North America

Built a composable commerce front end and AI-assisted merchandising workflows for a multi-brand retailer, covering catalog enrichment, on-site search re-ranking, and support-center automation.

• trending_up18% lift in conversion on AI-re-ranked search pages (holdout-controlled)
• trending_upCatalog-enrichment cycle time dropped from 11 days to 2 days per brand
• trending_upSupport deflection at 46% within 60 days of launch

Amazon DSP Operations

Multi-station Delivery Service Partner · United States

The Mudish-owned Excelerate delivery team managed operations for an Amazon Delivery Service Partner, including onboarding, fleet, payroll, and migration from Fountain to Amazon-mandated SmartRecruiter.

• trending_up50% reduction in cost-per-hire through DrivExcel + SmartRecruiter
• trending_upFantastic / F+ safety scores climbed into the top quartile within one quarter
• trending_upSmartRecruiter launched across all roles in 3 weeks